Re-escalate a ticket to Aspen Technical Support

When you create a ticket in Pando, it is escalated to Aspen Technical Support. One of the representatives will work to find a solution to your issue. If for some reason you are not satisfied with the solution provided, you can re-escalate the ticket.

To re-escalate a ticket to Aspen Technical Support:

1. Open your ticket in Pando.
2. In the Activity field, type additional information regarding the solution:

• 

3. Next to the activity, click Lock to show the activity.
4. Click Save to save the information you typed, which enables the Escalate button at the top of the page.
5. Click Escalate.
6. Click Save to save the entire ticket and re-escalate it to Aspen Technical Support.